Member Enquiries

Our expertise covers a wide range of issues faced by our Member Councils. We recognise the vital role councils play as the first tier of local government, using their resources to deliver exceptional services to their communities. Our member support service draws on expert knowledge and experience of HR and employment law specialists, VAT consultants, and communication experts. The EALC is well versed in legislative framework that specifically applies to Parish and Town Councils, as well as other laws that underpin council-related transactions. Our team provides additional support for councils in their routine activities and assists in addressing any concerns or challenges that arise. In addition, we offer resources to council members on key issues of interest, including regular email updates and e-Bulletins.

The EALC is committed to responding to your requests within seven working days, although indicating any specific deadlines in your communication can help expedite a quicker response. It's important to note that written advice will only be provided if your enquiry is submitted in written form. This practice ensures that comprehensive, professional, and appropriate advice is delivered, taking into account all relevant details and documentation.

When requesting guidance, please ensure you provide all relevant information, including a summary of key facts, a timeline of events where applicable, copies of important documents, your position within the council, and confirmation of your authorisation to make the request if you are not the Clerk. Additionally, if you have sought advice from other organisations, please include that information as it helps us evaluate the guidance you have already received and how we can help further.

Additionally, for queries requiring assistance from the National Association of Local Councils (NALC), please be aware that there is a 15-day response time. Specify the date by which you need the advice, and there are no extra costs associated with this service. For HR-related matters, the EALC utilises WorkNest (through NALC), with the option for further, paid assistance if needed. The first referral is for initial advice only, which most councils will find is all they need. The EALC can also make a referral to WorkNest if councils wish to enter into a contract for ongoing support but the EALC does not recommend WorkNest and in accordance with the councils’ Standing Orders/Financial Regulations, a council should obtain quotes from other suppliers to consider. Lastly, a partnership with Essex County Council allows EALC Member Councils to engage solicitors’ services; be sure to request an estimate of costs for this non-free service. In cases of legal claims or threats, councils with existing legal expenses cover through insurance should not consult EALC/NALC without insurer notification, as this could affect coverage. If your council already has solicitors representing it, their consent is required before seeking a second legal opinion.

Get in touch

All member enquiries are to be sent to: memberenquiries@ealc.gov.uk

Please note: If it is sent to any other member of staff, they will then forward it to member support for you. However, our staff only work part-time, and this may delay a response. If your call is urgent, please contact the office and a member of staff may be able to direct your call: 01371 879 722